1. Overview
At Déjafer, we take immense pride in the craftsmanship of our products and the satisfaction of our customers. To uphold the highest standards, we operate under a No Return, Only Exchange policy. This ensures a fair and transparent experience for everyone. Exchanges are permitted solely for valid reasons such as sizing issues or defective items.
2. Exchange Policy
We accept exchange requests within 7 days of delivery, provided the following criteria are met:
Eligible for Exchange:
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Size Issues: If the item doesn’t fit, you may exchange it for a different size (subject to availability).
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Defective or Incorrect Items: If you receive a damaged or wrong product, we will arrange an exchange upon verification (photo proof required).
Non-Exchangeable Items:
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Items bought during sales or promotional offers (final sale).
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Customized or personalized products.
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Items that have been worn, washed, altered, or have tags removed.
3. Exchange Process
To request an exchange:
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Email us within 7 days of receiving your order.
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Provide order details and photographs of the issue (if applicable).
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Upon approval, ship the product back to our warehouse (self-shipping with tracking is required if pickup is unavailable).
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Once we receive and inspect the item, we will process your exchange.
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If the requested size is not in stock, we will issue store credit valid for 6 months.
Note: Exchanges are subject to item availability at the time of processing.
4. Exchange Conditions
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Original tags and packaging must be intact and unremoved.
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Hygiene stickers (if applicable) must remain untouched.
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The first exchange is free. Any additional exchanges from the same order may incur a small shipping fee.
5. Shipping Disclaimer
All orders are dispatched according to the shipping details provided by the customer. Déjafer is not liable for delivery issues arising from incorrect or incomplete addresses or contact information.
6. Failed Delivery & RTO (Return to Origin) Policy
If a delivery fails and the package is returned to us (RTO), the customer may opt for reshipment by covering the additional shipping cost. If reshipment is not possible, Déjafer reserves the right to cancel and refund the order after deducting applicable logistics fees, if any.
7. Contact Us
Contact us at [email protected] for questions related to refunds and returns.